73 Jobs in Santa Clara, CA
Picarro is Hiring a Product Support Engineer Near Santa Clara, CA
- Primary Picarro representative for supporting 3rd party partners and, as necessary, end customers. A combination of technical acumen and command presence is required for success. Role will include both pre-sales application support and post-sale service.
- Become an expert in all aspects of the technical maintenance and service of the Picarro Semi products.
- Lead service escalation team, including planning and subsequent execution of that plan.
- Develop and maintain training programs. This program will train our global 3rd party partners to provide maintenance and service of Picarro products at our end customers' locations in Semiconductor Fabrication facilities. Training program will also be used as basis for training new personnel in the department.
- Collect and analyze field reliability data and present findings to the rest of the organization to help guide improvement initiatives.
- Build rapport with other groups at Picarro, including the Research, Hardware Engineering, Software Engineering, Marketing, and Sales Departments.
- Delegate and direct service tasks; monitor progress of all current and pending projects.
- Identify optimization initiatives to further improve the group's productivity.
- BS in a Science or Engineering field, or applicable experience.
- 5 years' experience as technical lead in service; experience with industrial analytical instrumentation or industrial products is preferred.
- Working experience in semiconductor fabs.
- Software design or test experience in a Linux environment desirable.
- Dynamic leader with a proven track record in customer service.
- Strong communicator and the ability to bring people together around shared goals and values.
- Works well under pressure and manages stressful situations with ease.
- Organized, efficient, and results- driven.
- Able to communicate effectively, both verbally and in writing.
- 40% international travel required.
- Medical, Dental, and Vision insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA) plans
- Life, Short-Term Disability and Long-Term Disability insurance
- Paid Time Off and Paid Holidays
- Employee Referral Program
- 401K
- Social events (summer picnic, holiday party, team lunches, etc.)
- On-site Health & Wellness programs (fitness challenges, outdoor bootcamp, flu-shots, etc.)
Job Summary
Full Time
Heavy Civil Construction
$86k-109k (estimate)
03/30/2024
05/29/2024
pri-eco.com
Santa Clara, CA
<25
Heavy Civil Construction
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The job skills required for Product Support Engineer include Communicates Effectively, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Product Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Product Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Product Support Engineer positions, which can be used as a reference in future career path planning. As a Product Support Engineer, it can be promoted into senior positions as an Industrial Engineering Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Product Support Engineer. You can explore the career advancement for a Product Support Engineer below and select your interested title to get hiring information.
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